Policies

Service Request:  Once you are set up as a client, all services must be requested through our secure on line portal.  We love talking to our pet parents and you are ALWAYS welcome to contact us using any method (phone, text, email, etc.), but to ensure that pets are confirmed on the schedule, service requests must be done on line.  This is for your protection and ensures that we don’t miss anything you request!  As a Critter Buddies client® , you can access your account at any time to request services, view your scheduled services, see your invoices and update pet or home information.

Deposits / Payments:  A 50% deposit is due at the time of reservation for all vacation care. Reservations are not held until payment is received by Critter Buddies®.  Remaining payment is due when services begin.  Hotel and RV Park service must be paid in full prior to the start of any service.  There will be a $35 service charge for each returned check.

Cancellation Policy:  Once services are confirmed, we dedicate our time to you to ensure that your pet receives the best care possible. Clients changing plans or cancelling without adequate notice may be charged the following cancellation fees.

  • 0 – 48 hours prior to any service: Payment in full is charged (no refunds)
  • 2 – 6 days prior to service: 20% of service total is due (80% refund)
  • 7 days prior to service or more: No charge, refund in full.

Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled.

Holiday Care:  There is a surcharge for care on and around major holidays such as Thanksgiving, Christmas and New Year’s.